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Frequently Asked Questions
Find answers to common questions about our luxury appliance repair services.
Service
What brands do you service?
We specialize in Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, La Cornue, Bosch, Cove, Liebherr, True, and U-Line. Our technicians are experienced with all premium appliance brands.
Do you offer same-day service?
Yes! We offer same-day service for most repair requests. Call before noon for the best chance of same-day availability.
What areas do you serve?
We serve Great Neck and surrounding communities within 25 miles. Our service area includes Great Neck Plaza, Kings Point, Manhasset, Port Washington, Roslyn, and more.
Are your technicians certified?
Yes, all our technicians are highly trained and experienced with Sub-Zero, Wolf, and other premium appliances. They receive ongoing training on the latest models and technologies.
Pricing & Warranty
What is the service call fee?
Our service call fee is $89, which covers the diagnostic visit. This fee is waived when you proceed with the repair.
Do you offer a warranty on repairs?
Yes, all repairs come with a comprehensive 1-year warranty on parts and labor. This is one of the best warranties in the industry.
Do you use genuine parts?
Absolutely. We only use genuine OEM (Original Equipment Manufacturer) parts. This ensures optimal performance and maintains your appliance warranty.
How do I get an estimate?
Our technician will diagnose the issue and provide an upfront quote before any work begins. You'll know the exact cost before we start.
Scheduling
How do I schedule a repair?
You can schedule online through our booking system or call us at (475) 264-6460. We offer convenient appointment windows throughout the week.
What are your business hours?
We're available Monday through Friday 7:00 AM - 9:00 PM, Saturday 8:00 AM - 6:00 PM, and Sunday 9:00 AM - 5:00 PM. 24/7 Emergency Service Available.
Can I reschedule my appointment?
Yes, you can reschedule your appointment by calling us at least 24 hours in advance. We'll work with you to find a new convenient time.
Repairs
How long does a typical repair take?
Most repairs are completed within 1-2 hours during the first visit. Complex repairs may require ordering parts, which typically adds 1-3 business days.
Is it worth repairing my older appliance?
Premium appliances like Sub-Zero and Wolf are built to last 20+ years with proper maintenance. Repair is almost always more economical than replacement, especially for high-end units.
What should I do before the technician arrives?
Clear the area around the appliance, note any error codes or symptoms, and have your appliance model number ready if possible. The technician will handle the rest.
Still Have Questions?
Our team is ready to help. Call (475) 264-6460 or book online today.
24/7 Emergency Service Available